Frequently Asked Questions

Answer: Digitally illiterate person can visit nearest MKCL center for getting assistance related to acquiring services in ‘JanLabh’. They will promptly provide services from Monday-Saturday: 09.30 AM – 05.30 PM (except 2nd and 4th Saturday).

Answer: You have to pay a subscription fee of ₹ 100/- for one year to avail the service of the portal. You can complete the entire online process yourself. However, JanLabh portal will be free for students of MS-CIT and Sarathi DEEP-CSMS courses who studying in MKCL's IRA system.

Answer: You can also use this service with the help of Prerak or people who are digitally proficient. The Prerak/concerned individual will provide their precious time to help you, covering both computer and internet costs. You may give him an additional ₹100/-for it. The person i.e. Prerak is expected to register the citizens, fill their complete information on the web portal, take a print-out of the brief information obtained from the filled information.

Answer: Fill your information in following sections on ‘JanLabh’ portal:
1.Personal Profile
2.Social Profile
3.Contact Profile
4. Permanent Residential Address Profile
5. Current Residential Address Profile
6. Health and Physique Profile
7. Other Identities Profile
8. Family Profile
9. Bank Account Profile
10. Awards Profile
11. Housing Profile
12. Insurances Profile
13. Employment Profile
14. Agricultural Profile
15. Livestock Profile
16. Bank Loan Profile
Your likely eligibility for various schemes can be quickly verified with your complete and accurate information on the web portal. You will be informed about new and existing schemes / benefits you are likely eligible for, based on the information furnished by you. You can enjoy benefits as early as you can because you get your likely eligibility about various schemes in time on ‘JanLabh’ portal.

Answer: It is not mandatory for a citizen to fill in all the information on citizen application form. But if citizen has already filled in all the information, “JanLabh” portal asks citizen to fill in information as per the requirement of concerned likely eligible scheme only. In such case, it will be easier for a facilitator (‘Prerak’) to fill in citizen’s information in minimum possible time and thereby saving valuable time of citizens. Thus, it is recommended to fill in all the information in the citizen information form and keep a copy of the same handy when you are taking help of Prerak to avail JanLabh portal service.

Answer: You will get detailed information about schemes for which you are likely eligible. The information includes the following:
1. Schemes that you are likely eligible for
2. Benefits under those Scheme/s
3. Documents required to avail benefit/s under Scheme
4. Contact details of authority for application
5. Government Resolution (GR) related to Scheme ,if any
6. Specimen Application form if any

Answer: ‘JanLabh’ portal verifies your likely eligibility for a scheme only. To determine whether you are eligible for a scheme and its benefits is the sole responsibility of concerned government department. To avail the benefits of schemes, citizen can visit the concerned government department.

Answer:
a. Based on the information given by citizens in their 'JanLabh' login, only the likely eligibility of citizens for schemes will be checked. The final eligibility of citizens for schemes will be decided by the respective Government Departments.

b. Without giving any prior notice, the scheme may be closed due to insufficient funds or other reasons, their eligibility criteria, details, etc. may change from time to time, MKCL will not be responsible for such changes. However, MKCL will be constantly alert and eager about how these changes will be updated on the portal from time to time.

c. The sources of information on this web portal are websites of various Government Departments of Government of Maharashtra and Central Government and Government Resolutions (GRs) taken from time to time. Currently, only information about Schemes is available on this portal. This portal is not related or rendered in connection with any of the services which are related to the Right to Service Act. Citizens can visit the 'Aaple Sarkar' website of Government of Maharashtra for various services under the Right to Service Act.

d. No citizen can assume that the Schemes mentioned on the final printout should be received or cannot be claimed as eligible.

e. While availing the service through the Prerak, citizen must take back the filled information form at the time of returning home, because the personal information of the citizens is written on the form. No one is liable for the misuse of information mentioned on the application form.

f. When contacting the Concerned government Offices to inquire about likely eligible schemes, it will be the citizen's responsibility to make sure the specimen application form he/she submits follows the department's regulations.

Answer: Answer: 'Prerak' is a digital-literate person who will help people who don't know how to use computer or smartphone. Anyone who knows how to use computer or smartphone can become a 'Prerak’ and help others. There is a separate button to login for 'Prerak' on 'JanLabh'.

Answer: ‘Prerak' will first register itself as a Prerak. A facility called 'Prerak Login' has been provided on the web portal. Then Prarak will register the citizen on JanLabh portal by going to 'Prarak Login'. Then the Prerak will fill the necessary information of the citizen on the portal with the consent of the citizen. Citizens will receive a letter informing them of the schemes they likely eligible for. Citizens will take printouts of Specimen Application form and GR wherever necessary.

Answer: 'Prerak' will visit citizens at such places and fill in the details on the citizen information form (available on the homepage of JanLabh) for each citizen. S/he will also note down the roles and needs of the citizen. Subsequently, 'Prerak' will fill in the details on JanLabh at a place with good internet connectivity. 'Prerak' need not fill in all the details but, s/he will ensure that details are filled in as per the needs of those citizens. To register a citizen on JanLabh, 'Prerak' will use his/her Prerak credentials to log in. 'Prerak' won't be asked OTP (one time password) during first session thereby making it easy for 'Prerak' to register a citizen and fill in the details of the citizens. Therefore, 'Prerak' should fill in the details of citizen in the first session itself. Because, if 'Prerak' couldn't fill in the details in the first session, s/he will require to type in the OTP to edit the profile of the citizen.

Answer: 'Prerak' plays a crucial role in JanLabh. As a 'Prerak', you will help to inform citizens about their likely eligible schemes and provide them a print-out of the letter. People who cannot operate computer or smartphone will seek your help. As a responsible citizen of the society, you are going to feel much satisfied being a part of this initiative. This is also an opportunity for you to earn a little extra money at the same time, as you can charge each concerned citizen up to ₹ 100/- for your services. Your services will include - registering citizens on JanLabh, fill in their details and provide them a print-out of a letter. If the citizen demands sample application form or GR for a scheme, you can charge them for the same ( ₹ 1/- to max ₹. 5/-). Details about the schemes and their eligibility criteria are often updated on JanLabh. Thus, citizen is going to need you help frequently and you can charge them up to ₹ 100/- for your services. Prerak will be able to see how many citizens has been registered by them on JanLabh so far and how many of those citizens have availed the letter.